The following privacy policy details information on when and why No.11 Spa, collects your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.


Collection of Personal Information

In general, you can browse the No.11 Spa website without giving us any personal information. We use several products to analyse traffic to our website to understand our visitors’ needs, such as Google Analytics, but we collect only anonymous, aggregate statistics.

We do collect personal information from you when you subscribe to our newsletter or book a service using our online booking system. When you sign-up for our newsletter, you may be asked to enter your: name, email address, mailing address and/or phone number. We use this information to respond to your request and send you email newsletters (if you’ve opted-in to receive them).


Use of Personal Information

Any of the information we collect from you may be used in one of the following ways:

  • To send monthly email newsletters, including company news, updates or service information, etc.
  • Periodically, to administer a contest, promotion, survey or other site feature
  • To secure your appointment and/or notify you of any changes to your appointment
  • To personalise your experience (your information helps us to better respond to your individual needs)


Protection of Personal Information

We implement a variety of security measures to maintain the safety of our data when you enter or submit your personal information.

We will never sell, rent or trade email lists with other companies and businesses for marketing purposes.


Use of Cookies

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences in the future. A cookie cannot give us access to your computer or to information beyond what you provide us.


Links to Other Web Sites 

Our website contains links to information on other websites, for example, our directory of skincare brands or we might reference an article or statistic in one of our own blog posts. On websites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.


Access to Personal Information 

You are entitled to access the personal information that we hold on you. Please email your request to


Updating Personal Information or Unsubscribing 

You can unsubscribe to our newsletter at any time, by clicking the unsubscribe link at the bottom of any of our newsletter emails or by emailing By using our website, you consent to the collection and use of the information you provide to us, as outlined in this Privacy Policy.


We may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If you have any questions or concerns about our collection, use or disclosure of your personal information, please contact us at