We understand that life is busy, plans change and the unexpected arises! If you need to cancel or reschedule your appointment, you can do so by contacting info@no11spa.com up to 12 hours in advance of your booking without penalty. If you cancel or reschedule within 12 hours of your appointment, a 50% service charge will be added to your next appointment with us. Thank you for your understanding and ongoing support of No.11 Spa!